Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.
Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.
Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).
Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.
Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.
In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.
Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.
Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.
The Sector conducts the activities related to the information systems of the National Health Insurance Fund.
The Sector is in charge of keeping basic records on insurees and exercise of health insurance rights, maintenance and development of NHIF sIT systems, analysis and designing of electronic master records of insured persons.
Department Director:
Tel: +381 11 2053706
The Supervision and Control Department engages in the activities of monitoring the implementation and execution of contracts of provision healthcare services entered into with healthcare facilities and other healthcare providers.
Department Director:
Contact phone: +381 11 2053822
Complaints regarding the exercise of compulsory health insurance rights may be filed to the Supervision and Control Department to the following e-mail address:
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: +381 11 2053885
SMS messages to telephone no.: +381 64 8522653 and +381 64 8522654
This Sector performs the activities related to the exercise of compulsory health insurance rights, referral for treatment abroad, indemnification procedures and representation of the National Health Insurance Fund before courts, NHIF personnel policy and general affairs.
Preparation of legal documents and forms related to the exercise of compulsory health insurance rights, regulates the method of registration for and deregistration from health insurance system, monitors the enforcement of compulsory health insurance, deliberates in first instance procedures on the rights related to healthcare abroad and referral to treatment abroad.
Sector Director: dr Rada Milićević
Tel:: +381 11 2053-768
This Sector conducts the activities related to public procurement procedures for the purposes of the National Health Insurance Fund on behalf of healthcare facilities.
The Sector prepares documentation, conducts procedures, develops public procurement plans, enters into contract upon completed procedures and monitors the implementation of concluded contracts.
Department Director:
Tel: +381 11 2053623
Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs
