Providing Urgent Medical Care to foreign citizens
during their temporary stay in Serbia


Foreign citizens, as well as Serbian citizens who live and work abroad, are entitled to receive urgent medical care.

Citizens of the countries with which Serbia has concluded an international agreement on health insurance receive urgent medical care in Serbia on the basis of health insurance certificate issued in their home countries. Foreign citizens exercise their right to urgent medical care based on certain forms (if such have been prescribed), European Health Insurance Card (EHIC) or on the basis of a document proving their insurance coverage in their home country.

Citizens of the following countries exercise their right to urgent medical care on the basis of a prescribed form: Belgium (Certificate BE/SRB 111), Netherlands (Certificate N/Y-111), Italy (Certificate: IT-7), France (Certificate: SE 21-05 SRB/FR 111), Montenegro (Certificate MNE/SRB-111), Bosnia and Herzegovina (BIH/SRB-111), Macedonia (certificate: RM/SRB 111), Romania (certificate: Y/R 11), Tunisia (TN/SRB 111) and Turkey (TR/SRB 111).

Citizens of the following countries exercise their right to urgent medical care based on the European Health Insurance Card: Austria, Bulgaria, Croatia, Hungary, Germany, Luxembourg,Slovakia, Slovenia and the Czech Republic.

Citizens of Poland and Great Britain exercise their right to urgent medical care based on the certificate of insurance issued in their home country.

In case citizens of the above countries do not have a necessary certificate with them, there is a possibility of providing them with urgent medical care and the certificate is to be requested from their home country insurance organization subsequently.

Foreign citizens who are chronic or acute patients (undergoing dialysis or insulin treatments) need special certificates in view of receiving adequate medical services free of charge in Serbia.

Citizens of the countries with which Serbia has not concluded an international agreement on health insurance pay for urgent medical services received during their temporary stay in Serbia. Upon return to their home country, they may be reimbursed the said amounts by their insurance companies.

Office of the NHIF Director General

The work activities in the Directorate of the National Health Insurance Fund are organized in the Office of NHIF Director General and individual organizational units – sectors.

Office of Director General of the National Health Insurance Fund

The following activities are conducted in the Office of Director General of the National Health Insurance Fund:
-    organization of work activities and business operations of the National Health Insurance Fund;
-    entering into contracts on behalf of and for the account of NHIF;
-    coordination of work activities in the Directorate and branch office of the National Health Insurance Fund;
-    establishment of expert committees and appointment of their members;
-    performance of internal audit of the NHIF operations.

Public Relations and Communication Section operates within the Office of Director General. It engages in the communication with the public as regards NHIF operations.

Office of Director General of the National Health Insurance Fund:

Acting Director General: Sanja Radojević Škodrić, MD

Executive Director for Enforcement of Compulsory Health Insurance: Bosiljka Vuković, Bachelor of Law.

Executive Director for Public Procurement Affairs: Marija Mitić, Bachelor of Law
Tel: 011/2053-696

Advisor to Director General for Public Relations and Communication: Nemanja Velikić

 
Departments:
HEALTH INSURANCE AND LEGAL AFFAIRS DEPARTMENT
FINANCIAL DEPARTMENT
PUBLIC PROCUREMENT DEPARTMENT
PHARMACEUTICALS AND PHARMACOECONOMY DEPARTMENT
DEPARTMENT FOR COMMISSIONING HEALTHCARE SERVICES
DEPARTMENT FOR SUPERVISION AND CONTROL
INFORMATION TECHNOLOGIES DEVELOPMENT DEPARTMENT
INTERNAL AUDIT DEPARTMENT
HUMAN RESOURCES DEPARTMENT

Organization

All work activities are performed in organizational units of the National Health Insurance Fund:

- Directorate of the National Health Insurance Fund,
- Provincial Health Insurance Fund,
- Branch offices of the National Health Insurance Fund,
- Sub-branch offices of the National Health Insurance Fund and
- Branch office outposts.

Competences

The following activities are conducted in the National Insurance Fund of the Republic of Serbia:

1)    Adoption of the Articles of Association;
2)    Adoption of general documents acts under the authority of the law, which regulate in more detail the implementation of the compulsory health insurance scheme;
3)    Planning and providing financial resources for the implementation of compulsory health insurance scheme;
4)    Planning and ensuring conditions for equal implementation of compulsory health insurance coverage within the available funding plan in the territory of the Republic of Serbia and providing solidarity funds for the harmonization of the conditions for the provision of compulsory health insurance coverage in the territory of branch offices;
5)    Ensuring financial and other conditions for exercising rights to receive healthcare services abroad, and/or for insurees' referral to healthcare institutions abroad for receiving medical treatments;
6)    Adoption of the work plan for exercising rights under compulsory health insurance coverage in accordance with branch offices’ work plans;
7)    Adoption of the financial plan and final statement of accounts of the National Health Insurance Fund, in accordance with the law;
8)    Entering into contracts with healthcare providers in accordance with the law and provision of funds for healthcare under these contracts;
9)    Transfer of funds for the exercise of rights under compulsory health insurance coverage in branch offices in accordance with the law;
10)    Ensuring legal, dedicated and economical use of resources and ensuring resources growth on economic grounds;
11)    Provision of direct, efficient, rational and lawful exercise of the right to health insurance and organizing the activities for the implementation of health insurance scheme;
12)    Organization of the activities for the implementation of the health insurance scheme directly in the National Health Insurance Fund;
13)    Coordination of operation of branch offices and the Provincial Health Insurance Fund;
14)    Organization and control of operation of branch offices, lawful and appropriate use of funds transferred to branch offices for exercising the right under compulsory health insurance scheme;
15)    Control of the enforcement of contracts entered into between branch offices and healthcare providers, and/or of exercise of rights under compulsory health insurance scheme;
16)    Establishment and control of keeping master records and master records management;
17)    Organization, control and harmonization of the activities of the first instance and second instance medical committees;
18)    Ensuring the implementation of international agreements on compulsory health insurance;
19)    Keeping records and monitoring the collection of contributions, exchanging information with competent authorities on health insurance contributors as well as other information related to contributions;
20)    Provision of required technical assistance to insured persons related to the exercise of health insurance rights and protection of their interests in respect of insurance;
21)    Adoption of other general documents in accordance with the law and Articles of Association;
22)    Performance of other activities related to the management and disposal of movable and immovable property;
23)    Performance of activities related to damages collection in the implementation of health insurance;
24)    Implementation of voluntary health insurance scheme in accordance with the law;
25)    Implementation of public procurement procedure on behalf of and for the account of the National Health Insurance Fund and healthcare providers in accordance with the law;
26)    Issuance of health insurance documents and appropriate forms for exercising health insurance rights compulsory health insurance scheme against the fee for printing health insurance documents;
27)    Development of projects, analyses and information for the implementation of health insurance scheme;
28)    Performance of internal audit activities and coordination of internal audit activities in the beneficiaries of the National Health Insurance Fund;
29)    Performance of internal control activities;
30)    Performance of other duties prescribed under the law and the general acts of the National Health Insurance Fund.

Contact

Republic Fund of Health Insurance

Jovana Marinovića 2

11040 Belgrade

Telephone: +381 11 2053830

Fax: +381 11 2645042; +381 11 2688420

e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Republic Fund of Health Insurance
Jovana Marinovića 2
11040 Belgrade
Telephone: +381 11 2053830
Fax: +381 11 2645042; +381 11 2688420
e-mail: public@rfzo.rs